When callers reach out to your operation, think of it as if they’ve just walked through your door. What kind of impression are you making? If your business, medical facility, professional practice, or campus entertains foot traffic, there’s an excellent chance that painstaking attention to detail has been paid on that initial visual impression.
Unfortunately, that same attention can be easily forgotten when the first impression is an audible one via a phone transaction. Illinois Audio Productions (IAP) has decades of experience with professional voiceovers and greetings for multiple stages of telephony to make that appeal polished and welcoming.
Automated Attendant, Interactive Voice Response (IVR), Voice Mail, and cell phone greetings are just a few of these sometimes-overlooked areas. Be sure the voice representing you offers a distinguished, professional sound that commands attention and delivers confidence.
Uniform Consistent Branding via Professional Voice Artist
If you already utilize IAP’s Messages-on-Hold (MOH) service, you’re likely already acquainted with a favorite voice (or two if your preference leans toward a male and female voice artist, for example). As is the case with logos, visual branding, and a commercial “face” in TV spots, maintaining consistency in voice is equally important in audio delivery.
Using your chosen professional voice talent(s) in IVR, Voice Mail, and Auto Attendant productions reinforces a brand in audio form, as authoritative and friendly as the voice callers hear on-hold. IAP voice artists have deep broadcast experience, and our studio team makes sure finished productions are crystal clear and deployed quickly, regardless of the number of locations.
Remember, phone greetings represent the initial impression made on each caller. Don’t disappoint them when you can instill confidence right off the bat. And keep IAP’s voices and audio skills in mind for other specialties like Narration voiceovers, eLearning and Explainer videos, social media soundtracks, and Radio commercials.
Why IAP?
IAP began producing Messages-on-Hold for business phone systems in 1986. Marketing on-hold did not take long to catch on either. After all, being able to speak directly with people already interested enough to call became a no-brainer. IAP’s reputation took off by taking on-hold messaging to a level that callers found more engaging, informative, and downright entertaining. Successful results and happier callers post-hold time made MOH a powerful tool, filling captive hold-time productively. No more annoying silence or aggravating radio on-hold, or poorly executed MOH from less proficient providers/studios.
Rapidly evolving telephonic technology, IVR, and the introduction of VoIP also brought a new demand for professional voiceover productions through other channels of phone system functionality. From standalone locations to broad multi-location networked systems, IAP has exceeded expectations in quality, support, cost, and turnaround time ever since. Cutting edge technology gives IAP tremendous capability to deploy crisp, clear audio and voiceover productions across multiple locations rapidly, as we’ve done for several large multi-location medical facilities, banks, credit unions, car dealer groups, and used vehicle chains, just to name a few.
A Streamlined Process with a Dynamic Experienced Team
IAP makes the production process for IVR, Auto Attendant, and other phone greetings as simple as the on-hold marketing approach. We’re glad to help with wording and making it flow. You can choose from a strong stable of voice artists at www.illinoisaudio.com. You also have smart technical support to help you or your IT people get audio loaded in your phone system for immediate playback.
Another plus? IAP voicing capabilities go far beyond English. We offer outstanding multi-lingual options, from French, Spanish, and Italian to Chinese and German. These are just a few. With global connectivity now easier to manage and diverse cultural audiences on the line domestically, the ability to produce IVR and phone greetings in different languages can be a real bonus!
The Technical Part
Modern business phone systems, cloud-based functionality, and VoIP (Voice Over Internet Protocol) controls much more than just phones. Entry access, security, overhead music channels, and several other functions can all be funneled through today’s advanced phone technology. Understanding every nuance can be daunting and navigating a successful launch of new greetings for IVR, Auto Attendant, and Voice Mail is more streamlined with an experienced audio production company like IAP.
Our technical people are well-versed in modern phone systems, and we work closely with many phone/IT vendors to make deployment of your audio quick and seamless. This is critical when IVR recordings are needed to provide crucial information in timely situations. Emergency announcements, holiday hours, information about new office protocols, and interruptions due to weather are some areas where rapid response by the IAP studio makes a difference.
IAP experience also comes into play when changes are needed. Rolling out new personnel/department listings? IAP offers excellent turnaround time. Campuses and medical facilities in need of emergency and inclement weather announcements know us for rapid reliability. We can also help with timely messages in overhead music/messaging (OHM) systems, programmed to play when you want them heard with user-friendly controls.
The Value of Your Voice Choice
Business-to-business, retail, higher education, hospitals, and medical groups all rely on modern connectivity to stay in touch in fast paced, high intensity environments. IAP gives you a tremendous advantage in voicing services for on-hold messages, interactive voice messages, and auto attendant/voice mail greetings. Our reputation for quality audio, fast turnaround, and budget friendly pricing makes the choice easy.
The Next Step
With an eye to the future, the dynamic IAP tradition of quality audio production is extending new areas of exposure, including Digital Signage. Look to our expertise in Radio and TV commercial production, eLearning and Explainer videos, and Narration voice tracks for social media platforms and YouTube videos. IAP Overhead Messages and Music are in high demand, and of course, phone-related productions like MOH, IVR, and Automated Attendant Greetings.
With all the equipment, studio capabilities, and stellar voice talents, IAP gives you an unparalleled turnkey option!
Talk to IAP
Just ask and see how easily streamlined the voicing process can be. Contact us at info@illinoisaudio.com or at 1-630-552-9600 to get started.